Welcome to DIGIRIES ("Company," "we," "us," "our"). We are committed to providing high-quality mobile accessories and ensuring a transparent shopping experience. Please read our Return, Refund & Cancellation Policy carefully before making any purchase. If you do not agree to all these terms, you are not permitted to make any purchase. By placing an order with DIGIRIES, you acknowledge and agree to these terms.

1. General Policy:
DIGIRIES operates on a strict "No Return, No Refund, and No Exchange" basis for all products sold on our platform. Once the order is placed, it cannot be cancelled, returned, or exchanged. We do not provide refunds for any purchases, except in the specific cases as
outlined below.

2. Exception:

Damaged, Defective, or Wrong Products Delivered.We stand behind the quality of our products. Exchanges will only be accepted.

• If you receive a product that is physically damaged or has a manufacturing defect,
we will replace it with an identical unit
• If you receive a wrong product (different from you ordered), we will replace it with the actual product you have ordered

3. Eligibility for an Exchange of Damaged, Defective, or Wrong Products Delivered
If you have received Damaged, Defective, or Wrong Product, you must inform us within 48 hours of delivery with:

• A clear AND uncut unboxing video of you unboxing your order showing the sealed package and all contents clearly showing the package from all sides, opening, and product condition
• Multiple high-resolution images which prove that the product delivered is damaged, defective, or wrong Product
• The product must be unused and in its original packaging, the packaging may be
opened, but all original materials must be present. Please share the uncut unboxing video and product images along with the order no. on hello@digiries.com within 48 hours of delivery.
Note: The entire unboxing process must be recorded in a single, continuous video without any edits, cuts, pausing or trimming. It must be an uninterrupted video recording of the package opening from the sealed state to the product inside.
Our support team will review your claim and, if validated, guide you through the
replacement process. We reserve the right to inspect the returned defective product before issuing a replacement.
Refunds will only be processed if a replacement is not available for physically damaged, manufacturing defect or wrong products delivered. Refunds will be processed after the returned item is received and inspected.

4. What is Not Covered:
The following situations are not eligible for a return, refund, or exchange:
• Change of Mind: You ordered the wrong product, colour, model, or size
• Accidental Orders: In case you have placed an order accidently
• Compatibility Issues: It is the customer's responsibility to verify compatibility from the product description and specifications, and you failed to check the product's compatibility with your device before purchasing
• Minor Imperfections: Products that have minor variations in color or design that do not affect functionality
• Products Damaged After Delivery: Any damage that occurs after the product has
been delivered and is in your possession
• Incorrect Shipping Address: If you provide an incorrect or incomplete shipping address, we are not liable for non-delivery
5. WHY No Return, No Refund, and No Exchange Policy:
At DIGIRIES, we believe in complete transparency. Our "No Return, No Refund, and No
Exchange" policy is essential for us to deliver the value and quality you expect. Here’s a straightforward breakdown of the reasons:
• To maintain product hygiene, safety, and ensure fair practices
• We believe every customer deserves unboxing experience with brand-new
untouched product
• To ensure that the product you receive has never been opened or used by anyone else
• Guaranteeing "New" Means New - When you buy a product from DIGIRIES, you can be 100% confident that it is brand new and untouched
• A strict policy protects us from fraudulent activities, such as customers returning old or broken products in place of new ones
By choosing to shop at DIGIRIES, you are partnering with us in a model that prioritizes hygiene, value, and guaranteed new products. We thank you for your understanding and trust.
We request our customers to carefully check product details, compatibility, and
specifications before placing an order. By completing a purchase on DIGIRIES, you
acknowledge and agree to this policy.

6. Order Cancellation:
Order cancellation is only possible if you raise the cancellation request within 1 hour of order placement. Please contact us immediately at hello@digiries.com to cancel your order.

7. Refunds:
• Refunds will only be processed if a replacement is not available for a damaged,defective, or wrong products delivered
• If the order is cancelled from our end due to any reasons, including but not limited to: Product availability, errors in the product or pricing information, or suspected fraud
• If the order cancellation request raised by you within 1 hour of order placement
Proof of purchase i.e. original receipt and order number is required to process the refund.
Refund will be initiated within 7 business days after successful verification. In case of COD
(Cash on Delivery), refund will be made via bank transfer/UPI.

8. Contact Us:
If you have any questions regarding Return, Refund & Cancellation Policy, please contact us: hello@digiries.com